Medium-sized businesses preparing to scale often hit the same wall: the processes that got them here won’t get them further, and the founder navigating that complexity doesn’t always have the operational capacity in-house to fix it. Heath brings that capacity, building the structure, governance and lean process discipline a business needs before it can grow with confidence.

He’s a Fractional COO based in Cape Town with 20+ years of experience across JSE-listed organisations, startups and medium-sized enterprises, with deep roots in furniture manufacturing and retail. His approach starts with a current-state assessment and gap analysis, then builds out from there: organisational and structural change, procedures and standards, staff training and competence building, lean process management, and the governance and reporting frameworks that let a business actually see what’s working. He’s developed ISO9001 procedural frameworks and full operations governance and risk management systems, and he’s a member of both CIVITAS and Fractionals SA.

His track record includes multiple operational consolidations, bringing manufacturing capacity spread across different regions together into single, more efficient business units. That kind of work means managing change on the HR and leadership side, optimising technology and asset transfer, and holding risk steady, all while customers keep being served without interruption. He’s kept the company names confidential, but the pattern is consistent: complex, risk-heavy transitions handled without the business missing a beat.

Heath’s philosophy is simple: founders often are their own biggest barrier to growth, and the moment they’re bold enough to see that is usually the moment things start to change.